FAQ
What kind of pen should I use on the signs?
The choice is completely up to you! Every order includes a small test piece so you can try your preferred marker or pen before writing on your finished sign.
Can I change my personalization after placing an order?
We begin processing orders quickly. If you need to make a change, please contact us as soon as possible. We cannot guarantee changes once production has begun.
Can I cancel my order?
Orders may be canceled within 4 hours of purchase. Once production has begun, we are unable to accept cancellations because your item is custom-made just for you.
Do you send mockups?
To ensure quick processing and shipping, we do not send mockups or proofs before production. Please carefully review all personalization details, including names, dates, and spelling, before submitting your order. Your item will be created exactly as the information is entered during checkout.
Do you accept returns or exchanges?
Because every item is personalized, we do not accept returns, refunds, or exchanges. If your order arrives damaged or we made an error, please contact us and we'll make it right.
My order says "delivered" but hasn't arrived.
All orders include tracking information. If your package is marked as delivered but cannot be located, we recommend checking around your property, with neighbors or household members, and contacting your local post office or shipping carrier for additional information, as they can often provide GPS delivery details.
I received a tracking number but, there is no movement.
Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation. We only provide tracking numbers once your order has been prepared for shipment. Most packages begin showing movement within 24 hours, although updates may take longer during holidays or periods of high shipping volume.
My order is delayed or tracking has not updated since acceptance by carrier.
Shipping delays occasionally occur after a package has been accepted by the carrier. While we have no control over carrier transit times, we're happy to help investigate delayed shipments. If your package has not been delivered after 20 days, please contact us so we can determine the next steps.
My order was damaged.
We carefully package every order to help ensure it arrives safely. If your order is damaged during shipping, please contact us within 3 days of delivery and include:
- Your order number
- Photos of the damaged item
- Photos of the shipping box and packaging
Please allow up to 2 business days for us to review your claim and respond.
Why does my item look slightly different than the photo?
Each item is handcrafted from natural wood, making every piece one of a kind. Variations in wood grain, stain color, engraving depth, paint, and other natural characteristics are normal and add to the unique beauty of your personalized item.